Refund Policy

This policy covers refunds for the two paid parts of Fitulse: AI Hubs / platform packages (billed by Fitulse) and Rooms (priced by each trainer). Free Tools have no charge, so there's nothing to refund there.

AI Hub and platform package subscriptions are billed through Paddle. If you cancel, you keep access until the end of your current billing period, and you won't be charged again. Refund requests made within [REFUND_WINDOW_DAYS] days of a charge will be reviewed on a case-by-case basis by contacting [BILLING_CONTACT_EMAIL].

Room prices, duration, and content are set by the individual trainer running that Room, not by Fitulse. If a Room has a fixed duration, access runs for that length; if it's open-ended, it continues until you leave or the subscription is cancelled. If you have an issue with a specific Room, contact the trainer directly, or reach out to [BILLING_CONTACT_EMAIL] and we'll help mediate.

Email [BILLING_CONTACT_EMAIL] with your account email and the charge you're asking about. We aim to respond within [SUPPORT_RESPONSE_DAYS] business days.

If you have a billing concern, please contact us first — filing a chargeback before reaching out may result in your access being suspended while the dispute is resolved with Paddle.

We may update this policy from time to time. We'll update the date below when we do. Last updated: [EFFECTIVE_DATE].